Goal-oriented Team player dedicated to meeting performance objectives and achieving set targets. Offeringyears of extensive leadership experience in 3 years. Committed individual well-versed in providing thorough training, setting self-goals and developing innovative strategies. Fair oral and written communication skills paired with excellent time management and leadership abilities. Persistent Team management experienced in supervising, training and motivating team members. Skilful in redesigning processes for efficiency gains, analysing sales trends and service reports and mentoring and guiding employees in performing assigned duties. Certified in WBLT. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.
SKILLS
Work Experience
Technical Support Exexutive
Infosys BPM Mar
Currently working
- Executes transactions as per prescribed timelines.
- Performs Initial troubleshooting to identify root cause and provides resolution to customer.
- Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
- Provides remote assistance to End Users (phone, email, chat and other channels).
Assistant Manager Contact Center
Teleperformance DIBS
July 2019 to Mar 2022
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on time frame basis and coached and trained team members, increasing quality of work and employee motivation.
- Documented scores and stats of games and distributed results to appropriate people.
Customer Care Exexutive
Teleperformance DIBS
August 2018 to Jun 2019
- Managing passengers refund request Calculation of refunds for passengers.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- • Received payment information from customers and implemented it carefully into system to alleviate errors.
- Maintained financial accounts by processing customer adjustments.
Education
Bachelor of Engineering
University :- Rajiv Gandhi Proudyogiki Vishwavidhayalaya, Bhopal
Aug 2014 to June 2018
- Completed studies in full time education with 6.75 CGPA on a 10 point scale.
- Stream in full time education of engineering was Information Technology.
- A Bachelor of Engineering (BE or BEng) or a Bachelor of Science in Engineering (BSE or BSc(Eng)) is an academic undergraduate degree awarded to a student after three to five years of studying engineering at an accredited college or university.
The Secondary School Certificate
Samdariya Public school
Mar 2013 to Apr 2014
- Completed studies in full time education with 59.4%
- Major in Secondary school edcuation was Physics, Chemistry, Mathematics.
- In India, The Secondary School Certificate (commonly referred to as SSC) is a certification obtained by the High School Students upon the successful completion of a Secondary Examination at the end of study at the Secondary School Level in India.
Higher Secondary School Certificate
Samdariya Public school
Apr 2011 to Mar 2012
- Completed studies in full time education with 69.16%
- It is identified as HSSC and It is a public exam conducted in India, Pakistan and Bangladesh by Intermediate College students. The various states in India conduct HSC examinations .
PORTFOLIO
CONTACT
Get In Touch
A Indore based human trying make something out of himself while trying to bring his strenghts together to learn and crave more which can lead towards the success
My Address
Indore, India
+91 860-212-0022
arpananchal@gmail.com